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Terms and Conditions FAQ

PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. ORDERS ARE NOT GUARANTEED UNTIL CONFIRMED BY US.
Are all items new product?
Yes. Unless specified in the product description all product is new and unused.
The snowboard I bought doesn't match the picture that you show on the site. What gives?
Some manufacturers have several different color ways that a board comes in but they will only release one color to the public. We cannot know until the product arrives which color we will get. If you have any questions on a snowboard and the color of it please contact us before placing your order. Returns of this regard are handled like an elective return. Please see below for more information.
What Forms of Payment do you accept?
Snowbird Ski Shop accepts 3 forms of payment for your order: We accept paypal accounts; Visa, Mastercard, Discover, Amex; we also accept payment through google checkout.
When will I be charged for my order?
When an order is placed with us, your card/acct is only AUTHORIZED for the amount. We charge the card/acct only when the order ships. Please note, when using a debit card for your order the funds are held aside by your bank thereby reducing your available balance and an authorization will show on your account; and when using a credit card the authorization comes off the available credit and most banks will show a pending transaction in your history.
Declines due to Address Verification System "Declined due to AVS mismatch", the authorization code, along with the hold on the authorized funds, will remain on the customer's card until the card issuing bank removes the authorization. As a result, the held funds may be subtracted from the customer's available balance, and an online statement may reflect the authorization request which might be mistaken for an actual charge. Most card issuing banks will remove authorizations within 1–7 days if they are not claimed for settlement.

What about international orders?
We ship internationally to most locations. Please keep in mind that some items are not eligible to be shipped internationally due to contractual limitations with the manufacturer. VERY IMPORTANT, the shipping amount shown DOES NOT include any taxes, duties, or fees that may be assessed on delivery. We have no control over these amounts, and we cannot mark any international shipment as gift to avoid paying taxes, duties, or fees. If you have any questions or concerns PLEASE contact us FIRST before placing your order.
When will I receive my order?
We fill orders as they are received by us. We strive to have in stock orders shipped within 36 hours. Please note that during peak times this isn't always the case. In any event an email will be generated to keep you apprised of any delays. PLEASE NOTE ONCE THE CARTON HAS BEEN HANDED TO THE CARRIER SNOWBIRD SKI SHOP HAS NO CONTROL OVER THE TIMING OR DELIVERY OF ANY PACKAGE. SNOWBIRD SKI SHOP ASSUMES NO LIABILITY FOR ANY MIS-DELIVERED OR NON DELIVERY OF PACKAGES THAT ARE IN THE POSSESSION OF THE TRANSPORTATION COMPANY.
What about back orders or out of stock items?
We strive to keep all items that are showing on the site in stock. Unfortunately the updating to the site is manual and data updating delays can occur. If an item is not in stock we will send you an email indicating such and the order can be modified or canceled at your request. If an item is on backorder we will send an email as such and you will have the option of leaving the order going or cancelling. The order can be canceled at any time when on backorder status.
Do we charge a Sales Tax?
Illinois state law requires us to charge 7% sales tax on all in state orders. Please note your state may require you to declare any internet/mail order purchases. We DO NOT collect tax for any state beyond Illinois.
Why weren't my ski bindings mounted when I bought them?
It is the policy of Snowbird Ski Shop to ship all skis with the bindings unmounted and boxed seperatley. We always encourage bindings be mounted/tested/adjusted by a certified shop. If you have any questions on this please contact us.
RETURN POLICY Returns are a normal part of doing business. We want you to be happy with your purchase. An item can be returned, provided it is in its original condition with all manufacturer hang tags in place, within 15 days of your receiving the product. After that time the item can be returned for a store credit and an online voucher will be issued for you. Store credits, while good forever, do get purged automatically from the system after 6 months. If this were to occur for your credit a new voucher will be reissued for you. In any event HANG TAGS AND ORIGINAL PACKAGING MUST BE INTACT TO RECEIVE ANY TYPE OF CREDIT. We reserve the right to inspect returns before processing. Local orders to the store are handled as being an in store purchase. The regular return policy applies to these orders; LOCAL ORDERS RETURN POLICY SALE ITEMS ARE ELIGBLE FOR IN STORE CREDIT ONLY. ***CHRISTMAS RETURN POLICY...ALL PRODUCT PURCHASED AFTER NOVEMBER 15, CAN BE RETURNED 15 DAYS AFTER 12/25...NORMAL PRODUCT CONDITION REQUIREMENTS DO APPLY***
Returns shipping: Product that is being returned due to elective reasons are to be shipped to us prepaid by the customer. We cannot accept any cod's for product being returned. In the event of an elective return your account will be credited the item value only. In the rare event of a mis-ship when the wrong item is sent to you, please let us know as soon as possible and we will get correct item to you at our expense and refund the misship in whole.
For faster service in processing exchanges we can bill you for the item going out and credit you for the item coming back once received.
Snowbird Ski Shop requires an RA# to be issued before any product can come back to us. You can request one by emailing support@shopsnowbirdski.com.
Please note, in store pickup returns are not eligible for refund. The refund policy is for those that are out of state and cannot come into the stores to try on the items.

ANY QUESTIONS PLEASE LET US KNOW.